Policies

Privacy Policy

How We Use Your Information

Introduction

Our Commitment to Your Privacy

Owen Owen Languages UK is committed to protecting and respecting your privacy and is committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By visiting our site, you are accepting and consenting to this policy.

Owen Owen Languages UK privacy policy (the “Privacy Policy” ) applies to all Personal Data (as defined below).

This Privacy Policy will help you understand

Why and how Owen Owen Languages UK collects information from you
Who we share your information with, why and on what basis
What your rights are

How and why does Owen Owen Languages UK collect and use personal information?

We want you to be sure that your personal data is kept safely and securely and to understand how we use it to deliver an optimal and more personalised experience. Looking after this personal information you share with us is very important.

We collect information from visitors to this website through the forms and each time you email us.

The principal purpose for using your personal information is to supply educational services to you.

If you are unable or unwilling to provide us with this personal information required, we may be not be able to provide you with the information or services you have requested.

What is personal information?

Personal information is information that identifies you as an individual and relates to you, including your contact details.

The Owen Owen Languages UK is the controller for the processing of your Personal Data as set out in this Privacy Policy. The controller is responsible for ensuring that your personal data is processed in compliance with relevant privacy and data protection legislation.

If you have any questions regarding this Privacy Policy, please contact the Data Protection Officer at admin@englishonline.uk.com

“ Personal Data ” is information or pieces of information which may allow you to be identified. We may collect, store and use the following information about you:

Name and contact details (e.g. name and surname, email address, telephone number)
Country of residence or citizenship
Year of birth
Occupation
Technical information, e.g. user name, IP address
Preferences (e.g. preferred courses)
Language proficiency

The data you have provided us will be used for the completion of the requests that you have made with us or on our website.

Your data will only be used to deliver the services which you have informed us you need.

We process the data you have provided us for the purposes of booking and attending a language course with us. We will only hold on to such personally-identifying data, eg, name, surname, postal code, city or town, year of birth, language, nationality, gender, email and telephone number. The use of your personal data happens when you request an offer, when you want to inform yourself about our services through our contact page or when you subscribe to our newsletter.

Web forms

If you complete and submit a form from this site (eg, asking a question about our courses), we use the information you give to supply or improve our service to you or to respond to your request. For this purpose, your data will be processed and stored on a computer system. All processing will be in accordance with the Data Protection Act 1998 and, except for authorised legal investigations, we shall not share your details with any other organisations without your permission.

We process this data, as well as any data in further email communication between you and us for as long as is required in order to adequately deal with your enquiry and monitor our communications with you.

Your data is processed inside the UK and so if you decide to book language services with Owen Owen Languages UK, your information will be shared with the relevant staff member.

When you make an enquiry through our contact form or by sending us an email

When you submit your enquiry, we process the information included in it, together with your name and email address. We understand that you expect us to process this data in order to respond to your enquiry. We process this data on the grounds that there is a legitimate interest for you in our doing so.

When you subscribe to newsletters or other marketing communications

When you sign up to receive a newsletter or other marketing communications, we ask for your consent to process your personal information. We process this information so we can send you the information which you have subscribed to. We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You can withdraw your consent at any time by instructing us through admin@englishonline.uk.com or by clicking the Unsubscribe link in a communication you receive from us.

Legal grounds for using your information

Data Protection states that we are permitted to use and share your personal data only where we have a proper reason to do so. These reasons are:

Contract - your personal information is processed in order to fulfill a contractual arrangement;

We need to use your information in order to perform our obligations under our contract with you. For example, we need your name and contact details in order to enrol you on one of our courses and so that we can contact you;

Consent – where you agree to us using your information in this way;

Legitimate Interests - this means the interests of the Owen Owen Languages UK in managing our business to allow us to provide you with the best service in the most secure and appropriate way. Specifically, Owen Owen Languages UK has a legitimate interest in:

Providing you with language services;

Ensuring that all relevant legal obligations of Owen Owen Languages UK are complied with

If you object to us using your information where we are relying on our legitimate interests as explained above please contact our Data Protection Officer at admin@englishonline.uk.com

When you enrol on a course with Owen Owen Languages UK

When you enrol we process your name, email address and IP address. We may use this data to:

provide you with our services
communicate with you

We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

What decisions you can make about your information

You have rights over your Personal Data and these rights may include, for example, the right to request we amend or delete your Personal Data; the right to withdraw consent; the right to know the purposes for which your Personal Data is being processed and the recipients to whom your Personal Data may be disclosed (subject to legal and regulatory requirements). If you do not agree to your Personal Data being used in accordance with this Policy please do not submit your Personal Data to us.

Depending on the lawful basis for processing on which we work, you have a right to:

request access to your Personal Data;
request that we correct or complete Personal Data which is inaccurate or incomplete;
request that we delete your Personal Data;
restrict our processing of your Personal Data, in certain circumstances;
object to certain types of processing, including where we process your Personal Data on the basis of our legitimate interests and for direct marketing purposes;
where we have asked for your consent to process your data, to withdraw this consent.

These rights are limited in some situations under applicable privacy and data protection legislation – for example, where we can demonstrate that we are under a legal obligation or have other legitimate grounds to process your data.

If you wish to exercise these rights, please contact us using the contact details below. We hope to be able to satisfy any queries you might have about how we process your data. However, should you have unresolved issues, you have the right to complain to data protection authorities.

You can also

ask us to correct information should you feel it is incorrect;

ask what information we hold about you and be provided with a copy;
ask us to delete the information that we hold about you in certain circumstances. For example, where we no longer require the information.

The Data Protection Officer is able to give you more information on your data protection rights.

We collect information from visitors to this website through our application forms and whenever you email us. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

We collect Personal Data:

Directly from you: offline: when you contact customer service, enrol on a course or provide information to us in writing; online: when you sign up for a newsletter, enrol on our course, complete an enquiry form and so on.

We will use your Personal Data for the following purposes:

completing your registration for a course, administrative services or where otherwise necessary to perform the contract between you and us or as further described in this policy.
We may also use Personal Data:

To provide customer service or send service-related information, via various channels such as SMS, messenger services like WhatsApp, Viber, email;

Where relevant, to establish, exercise or defend legal claims;

To meet applicable legal, regulatory and compliance requirements.

How do we share Personal Data?

As permitted by applicable law:

Legal rights and obligations

Sharing personal information with third parties

In accordance with our legal obligations, we may share information with local authorities
On occasion, we may need to share information with the police
We may also need to share information with our legal advisers for the purpose of obtaining legal advice
Occasionally we may use consultants, experts and other advisors to assist Owen Owen Languages UK in fulfilling its obligations and to help run Owen Owen Languages UK correctly. We may need to share your information with them where this is relevant to their work.

On some occasions, we process your Personal Data on the basis of your consent.

We process your data when we are required by law (for example, if we are required by court order or any applicable law to process data).

Security

We use appropriate organisational, technical and administrative measures to keep the Personal Data under our control accurate and up-to-date, as well as to protect the Personal Data against unauthorised or unlawful processing and the accidental loss, destruction or damage of the Personal Data.

Unsubscribe

If at any time you wish to stop receiving communications from us you can use the Unsubscribe feature in the marketing communication you received or let us know by using the contact information listed through on the “Contact ” page.

Please note that changes may not be effective immediately and that we will try to comply with your request(s) as soon as reasonably practicable.

Sensitive Data

We do not collect any sensitive Personal Data. Sensitive Personal Data is data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, health or medical condition, criminal background or trade union membership.

CONTACT OUR DATA PROTECTION ADMINISTRATOR

In case you have any complaints or questions, about this privacy policy please contact our data protection administrator JAMES OWEN before taking further action at the following address or details below. We will try our utmost to resolve any issues you might have, directly.

James Owen

Owen Owen Languages UK Ltd

Email: admin@englishonline.uk.com

In the unlikely scenario that we are not able to take care of your particular concerns, you can contact the responsible regulatory authority regarding any complaints you may have. You can find their contact details below:

Data Protection Officer
Cabinet Office

70 Whitehall
London
SW1A 2AS

Email: DPO@cabinetoffice.gov.uk
Website: www.gov.uk/help/privacy-policy

COMPANY RESPONSIBLE FOR THE PRIVACY POLICY

Owen Owen Languages UK Ltd

c/o Loughrey&Co

38 Market Street

Hoylake

WIrral

CH47 2AF

United Kingdom

Email: admin@englishonline.uk.com

Further information and guidance

The Data Protection Officer is the person responsible at Owen Owen Languages UK for managing how we look after personal information and deciding how it is shared.

Like other organisations we need to keep your information safe, up to date, only use it for what we said we would, destroy it when we no longer need it and most importantly - treat the information we receive fairly.

This notice is to explain how we use your personal information. The Data Protection Officer with any questions you may have.

Please speak to the Data Protection Officer if:

you wish us to update the information we hold about you;
you wish certain information to be kept confidential.
you consider we have not acted properly when using your personal information. In which case, you can contact the Information Commissioner"s Office - ico.org.uk.

If you have complaints relating to our handling of your Personal Data, then you have the right to contact the supervisory authority in the country where you live.

The contact details for the Information Commissioner"s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk . However, we do encourage you to contact Owen Owen Languages UK before making any complaint and we will endeavour to resolve any issues or concerns you may have.

You can contact the Data Protection Officer at admin@englishonline.uk.com

When you make a payment for a product or service

Payment information is never taken by us through our website.

At the point of payment, you are transferred to a secure page on the website of PayPal, our payment service provider. Your payment is controlled by Paypal, not by us. You can find information about Paypal"s privacy policies and practices here .

Third party websites

We may include links to third party websites that are controlled and maintained by others. It is your responsibility to review the privacy and cookie policies of these sites. We are not responsible for the policies and practices of third party sites.

CHANGES TO OUR PRIVACY POLICY

If our Privacy Policy changes in any way, we will enter an updated version on this page. Your continued use of our site indicates your acceptance of any changes.

COOKIES POLICY

INFORMATION ABOUT OUR USE OF COOKIES

A cookie is a small file of letters and numbers which are stored on your browser or hard drive of your computer, with your consent.

Since our website does not use website Cookies to distinguish you from other users of our website, information such as your name, address, phone number or email address will not be known to us unless you voluntarily submit them to us.

By continuing to browse the site, you are agreeing to our use of cookies.

To find out more about cookies visit:

• http://www.whatarecookies.com/

• www.allaboutcookies.org/

• https://www.aboutcookies.or

Please note that third parties (for example, advertising networks and providers of external services such as web traffic analysis services) may use cookies, over which we have no control.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for using them.

When the website is used for purely informational purposes, i.e., when you do not submit or share information with us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we must collect the following data which are technically required for our website to be displayed and to ensure its stability and security (legal basis: Art. 6, para. 1, no. 1 (f) of the GDPR):

IP address
Date and time of the request
Time zone difference from Greenwich Mean Time (GMT)
Content of the request (specific page)
Access status/HTTP status codes
The volume of data transmitted in each case
Website from which the request is sent
Browser
Operating system and its interface
Language and version of the browser software

We use:

Google Analytics (anonymised web analysis to improve the website)

When you visit our website, we notify you of our use of the stated third-party cookies. An option for preventing these cookies from being stored on your computer can be found in your browsers settings (legal basis: Art. 6, para. 1 (f) of the GDPR).

YouTube

We may embed videos from our official YouTube channel. This may set cookies on your computer.

To find out more please visit YouTube"s embedding videos information page.

Additional information regarding the purpose and scope of the data collection and processing by YouTube can be found in their Privacy Policy, which also includes additional information regarding your rights and settings options to protect your privacy.

Google also processes your personal data in the USA and is subject to the EU-US Privacy Shield.

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